Senior Principal Customer Strategist - Remote

Company: Ping Identity
Location: Elkins Park
Posted on: January 12, 2026

Job Description:

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And its not just something we provide our customers. Its something that inspires our company. People dont come here to join a culture thats built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. Were headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, were changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Reporting to the Sr. Director, Accelerate Program, the Sr. Principal Customer Strategist will be responsible for building customer c-suite executive relationships and executing management consulting engagements focused on driving transformational outcomes, ensuring long-term client retention, and cementing our position as an indispensable partner. Our ideal candidate is a seasoned management consultant who excels at navigating complex organizations, building C-suite relationships, and translating strategy into measurable results. You will be the architect of our clients long-term success. Key Responsibilities Executive Relationship Development: Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations. Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions. Business Transformation Guidance: Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives. Account Strategy Orchestration: Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Solutions Engineering, Marketing, Customer Success, etc.). Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion. Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity. Resource Alignment: Identify and facilitate the timely engagement of the right specialist and support resources for customer deals. Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy. Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention. Skills and Competencies 4-7 years of experience in management consulting at a top-tier firm such as Boston Consulting Group (BCG), McKinsey & Company, or Bain & Company or equivalent SaaS GTM experience with a $1B revenue firm Advanced Degree: An MBA or other relevant advanced degree from a leading institution is highly preferred. Minimum 10 years of experience working as a value program and/or customer success leader with accountability for a programmatic impact on customer success, presales and sales, with proven performance and specific revenue goal achievement. Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans Results oriented with multiple years meeting or exceeding goals by rationalizing coverage models, compensation plans, and GTM motions of direct and matrixed delivery teams Outstanding presentation and client-facing skills High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and team members, particularly with C-level executives internally and externally Deep understanding of SaaS and software businesses, with knowledge of both the subscription and renewal models and the commercial experience to shape them Business development knowledge including creating and closing Seven figure transactions at scale, and empathy for all GTM roles from sales, presales, services and success vantage points Experience driving operational improvement for pre and post sales processes, implementing workflow and service systems to drive pace and control of revenue transactions Success driving predictable, consistent overachievement of gtm delivery motions in terms of outcomes and utilization of resources Success in driving data science o customer usage and value attainment to produce compelling customer experiences and gtm motions Strong analytical and goal-oriented mindset with a bias towards action, backed by expert-level people and project management knowledge and skillset. Advanced business experience and ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports. Operational analysis and reporting skills to highlight our programs progress to internal stakeholders Identity and Access Management experience highly desired Fortune 5000 Customer segment focus and experience highly desired Salary Range: $162,000 - $202,000 USD variable pay In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: Ping Identity, Passaic , Senior Principal Customer Strategist - Remote, Sales , Elkins Park, New Jersey