Staff Software Engineer - Chatbot
Posted on: May 3, 2021
Walmart’s Customer Care Self-Service
group manages several interactive offerings across phone and chat
channels to resolve customer issues and inquiries quickly and
completely. We leverage ML to predict and
classify customer intent, and we deploy bot
technologies to guide users through the appropriate
self-service workflows. Our work reduces customer
effort, increases customer satisfaction, and reduces Walmart
operational costs – we have an ambitious multi-year roadmap and are
looking for a Staff Software Engineer
to provide technical leadership to the Chat
team through this journey.
You’ll sweep us off our
feet if You are:
Stimulated by challenges and are ready
to engage with systems at scale.
Comfortable influencing others, leading
technical team members, engaging with stakeholders, obtaining
architectural buy-in from peer products, and
Having a test and learn mentality,
and an agile way of working to improve your
Excited about solving
Customer-centric in spirit
Comfortable working with
Experience leading teams and
implementing technology globally.
Forever student: someone who loves to
continuously learn and strive for excellence.
Great at communication/collaboration
and have a team-focused approach towards software
Experienced in microservices architecture.
Passionate about teaching and mentoring
others to be greater than they
You have a great eye for detail and can
articulate the specifics of quality design while enforcing
Organized, disciplined, and can manage
large projects simultaneously.
complete conversational self-service solution for Walmart
Provide technical leadership
for six to ten engineers in software development and
identifying short- and long- term solutions and timeline;
reviewing and approving proposed solutions, implementing new
architectural patterns; and performing design and code reviews of
Architect and build scalable and
high-performing services that handle millions of customer
Prioritize and measure performance and
availability of the system – lead SRE for our production
Provide support to the business
for new and existing systems by responding to user questions,
concerns, and issues (for example, technical feasibility);
researching and identifying needed
solutions; determining implementation
designs; providing guidance regarding implications
of new and enhanced systems; and directing users to appropriate
contacts for issues outside of own domain.
Troubleshoot business and production
issues by gathering information (for example, issue, impact,
criticality); performing root cause analysis to reduce future
issues; engaging support teams when needed; developing
solutions; driving the development of an action plan; performing
actions as designated in the plan; and completing online
up-to-date expertise and apply this to the
development, execution, and improvement of action plans
by providing expert advice and guidance to others in the
application of information and best practices; supporting and
aligning efforts to meet customer and business needs; and building
commitment for perspectives and rationales.
Provide and support the implementation
of business solutions by building relationships and partnerships
with key stakeholders; identifying business
needs; determining and carrying out necessary processes
and practices; monitoring progress and results; recognizing and
capitalizing on improvement opportunities; and adapting to
competing demands, organizational changes, and new
Model compliance with company policies
and procedures and supports company standards of ethics and
integrity by incorporating these into the development and
implementation of business plans; using the Open
and demonstrating and assisting others with how
to apply these in executing business processes and
Technical Solutions Architecture and
Around 8 years of total experience with
over 3 years of experience in high-volume, high
availability distributed systems.
Experienced in modern OO or
functional languages and cloud services.
Strong experience in RESTful
Strong API design, development, and
Clear Communication, including the
ability to create functional charts.
Ability to multitask between several
different requirements and
Experience with cloud native
Experience with third-party libraries
Superior analytical skills with a good
Experience in JVM or .NET
Experience with functional
with high-throughput distributed systems
Demonstrated understanding of SQL and
The above information has been
designed to indicate the general nature and
level of work performed in the role.? It is not designed
to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and
qualifications required of employees
assigned to this job. The full Job Description can be made
available as part of the hiring process.
Beyond competitive pay, you can receive
incentive awards for your performance. Other
great perks include 401(k) match, stock purchase plan,
paid maternity and parental leave, PTO, multiple health plans, and
Imagine working in an environment where
one line of code can make life easier for hundreds of millions of
people and put a smile on their face. That’s what we do
at Walmart Global Tech. We’re a team of 15,000+ software
engineers, data scientists and service professionals within
Walmart, the world’s largest retailer, delivering innovations that
improve how our customers shop and empower our 2.2 million
associates. To others, innovation looks like an
app, service or some code,?but Walmart has always been
about people. People are why we innovate, and people power our
innovations.?Being human-led is our true
Working virtually this year has helped
us make quicker decisions, remove location barriers across our
global team, be more flexible in our personal lives and spend less
time commuting.? Today, we are reimagining the tech workplace of
the future by making a permanent transition to virtual work for
most of our team. Of course, being together in person is an
important part of our culture and shared
success. We’ll collaborate in person at a
regular cadence and with purpose.???
Walmart, Inc. is an Equal Opportunity
Employer – By Choice. We believe we are best equipped to help our
associates, customers and the communities we serve live
better when we really know them. That means
understanding, respecting and valuing diversity- unique
styles, experiences, identities, ideas and opinions –
while being inclusive of all people.?
below are the required minimum qualifications for this position. If
none are listed, there are no minimum
Minimum Qualifications: Bachelor of Science and 6 years' experience
in software engineering OR Master of Science and 3 years'
experience in software engineering.
below are the optional preferred qualifications for this position.
If none are listed, there are no preferred
Master’s degree in Computer Science or related field and 3 years'
experience in software engineering
121 River St, Hoboken, NJ 07030-5989,
United States of America
Keywords: Walmart, Passaic , Staff Software Engineer - Chatbot, Other , Passaic, New Jersey
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