Customer Success Manager (Enterprise)
Company: Preston Harris Group
Location: New York City
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Customer Success Manager
(Enterprise) – NY · Customer Success · New York City · Mid–Senior ·
Full-time Description Are you excited about generative AI that
actually moves the needle? Do you love working directly with
customers and helping them win? If so—we'd love to meet you. The
company is building a platform that helps AI close the loop between
content creation and real business outcomes for marketers. Our
customers don't just create content that sounds good—they create
content that performs. We're looking for a Customer Success Manager
to help enterprise marketing teams unlock that value every day. Who
We Are? We're a team of curious, driven doers from diverse
backgrounds, united by a passion for AI, innovation, and impact. We
believe in: Continuous personal growth Taking ownership and caring
deeply about our work Striving to be world-class in everything we
do The Opportunity We're growing fast—and we're just getting
started. As a Customer Success Manager, you'll join a small,
high-impact team that moves quickly and thinks strategically.
You'll work closely with some of our most important customers,
support the rollout of new products, and play a key role in shaping
how the company scales. This is more than a support role. You'll:
Solve real customer problems Build long-term, scalable solutions
Influence processes, products, and features Help define the future
of Customer Success at the company If you have a growth mindset,
love ownership, and thrive in fast-moving environments—this role is
for you. What You'll Do Help customers succeed at every level:
technical, business, and product Serve as the main point of contact
and trusted advisor for your customers Deliver excellent support
while deeply understanding customer needs and goals Train and
consult customers on how to best integrate the company's platform
into their workflows Work closely with Product and Marketing to
drive engagement and success for top accounts Identify customers
with growth and expansion potential Maintain and evolve customer
knowledge bases and documentation Analyze customer usage data to
identify risks, opportunities, and insights Share customer feedback
internally to influence product and process improvements Use data
to clearly demonstrate the company's impact on customer performance
Experiment, move fast, and fail forward—we encourage testing new
ideas What We're Looking For BA/BS degree 3 years in a
customer-facing role at a SaaS company (must) Excellent verbal and
written English communication skills Strong analytical and
problem-solving abilities Strong Excel skills (pivot tables, basic
formulas, VLOOKUP) Ability to execute independently, resourcefully,
and quickly High level of ownership, dedication, and drive
Exceptional multitasking skills Nice to have (but not required):
Basic SQL knowledge Experience with HubSpot (or similar CRM)
Experience with Tableau or other BI tools Previous data analysis
experience Why Join the Company? Work on cutting-edge AI with real
business impact Be part of a fast-growing company at a pivotal
stage Have real ownership and influence from day one Learn, grow,
and scale your career alongside an exceptional team IND800
Keywords: Preston Harris Group, Passaic , Customer Success Manager (Enterprise), IT / Software / Systems , New York City, New Jersey
