Help Desk Analyst- North Bergen, NJ area - Great role!

Location: North Bergen
Posted on: April 25, 2024

Job Description:

The Help Desk Analyst will be responsible for answering, entitling, and following-up on help desk tickets pertaining to technical issues received from our client's retail stores, customer support center, and distribution center in a timely manner in addition to providing support on a varied of technically issues. This is a 6 month temporary position, paying $16 per hour.

Essential Functions:

? Identify, research and resolve technical problems while providing exceptional customer service when responding to Help Desk tickets from retail stores, customer support center, and distribution center associates in a timely manner.

? Work with other IT and Business teams as appropriate to determine and resolve issues.

? Maintain timely and accurate reporting of all requests utilizing the Help Desk Incident reporting system. Follow-up to ensure that incidents are resolved and database records reflect proper resolution.

? Work with vendor support contacts to resolve technical problems with Point of Sale software and hardware.

? Foster a positive attitude and team player spirit with coworkers.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Passaic , Help Desk Analyst- North Bergen, NJ area - Great role!, IT / Software / Systems , North Bergen, New Jersey