Customer Service Representative
Company: Robert Half
Location: East Rutherford
Posted on: January 16, 2026
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Job Description:
Job Description Job Description We are looking for a
detail-oriented Customer Service Representative to join our team in
East Rutherford, New Jersey. In this Contract to permanent
position, you will play a key role in delivering exceptional
service to our clients while collaborating with internal and
external stakeholders to ensure smooth operations. This role
requires strong communication skills, a proactive mindset, and the
ability to manage customer needs efficiently. Responsibilities: •
Build and maintain strong relationships with customers to ensure
satisfaction and loyalty. • Prepare and provide accurate quotes to
customers in a timely manner. • Process orders by entering them
into the system and confirming details with customers. • Offer
support to the Sales team by managing quotations, delivery updates,
and order reports. • Address customer inquiries regarding order
status, shipments, and any backorder situations. • Resolve
operational issues related to deliveries, invoicing, and returns
with a focus on customer satisfaction. • Collaborate with supply
chain, logistics, and sales departments to deliver top-notch
customer service. • Participate in daily shipping activities,
including preparing shipping documents and maintaining accuracy. •
Conduct regular calls with customers to review service quality and
address any concerns.• Proven experience in a call center or
customer service role. • Proficiency in order entry systems and
managing customer orders. • Strong ability to handle inbound and
outbound calls effectively. • Excellent communication and
interpersonal skills. • Familiarity with resolving operational
issues and providing shipment tracking. • Ability to work
collaboratively with cross-functional teams. • Detail-oriented with
a proactive approach to problem-solving. • Experience in supporting
sales operations and customer service processes.
Keywords: Robert Half, Passaic , Customer Service Representative, Customer Service & Call Center , East Rutherford, New Jersey
