PATIENT ACCESS NAVIGATOR II
Company: Cooper University Health Care
Location: Cherry Hill
Posted on: July 7, 2025
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Job Description:
About us At Cooper University Health Care, our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to our employees to provide competitive rates and
compensation programs. Cooper offers full and part-time employees a
comprehensive benefits program, including health, dental, vision,
life, disability, and retirement. We also provide attractive
working conditions and opportunities for career growth through
professional development. Discover why Cooper University Health
Care is the employer of choice in South Jersey. Short Description
Team player with a genuine interest in resolving customer issues.
Must enjoy interacting and working collaboratively in a team
environment. Proven ability to successfully handle more than the
required number of physician specialties of a fully functional
Navigator 1. Ability to maintain (or exceed) minimum quantitative
and qualitative performance metrics and expectations defined for
position. Ability to analyze issues and quickly identify the best
resolution for the situation; solid decision-making skills. Must
demonstrate adaptability and flexibility while working within a
fast-paced, ever changing environment. Ability to learn new things
quickly. Must have excellent time management and organizational
skills. Must be a strong computer user, including proficiency in
the use of the Internet, Excel, Word and Outlook. Knowledge of EPIC
systems a plus. Must be able to work varied hours/shifts as
business needs change and evolve. Must be able to wear a telephone
headset and manipulate objects such as a pen, keyboard and mouse.
Bilingual skills are a plus. Experience Required 1 – 2 years of
direct experience within a Customer Service, Contact Center or
scheduling environment, preferably within a Healthcare environment.
Experience in or knowledge of any of the following is preferred:
central scheduling, medical terminology, insurance verification,
registration, or hospital/physician office. Must display a genuine
interest in providing an excellent Customer Experience that aligns
with Cooper’s business goals related to patient access throughout
the Cooper landscape. Excellent escalation skills in handling
customer complaints independently; ability to support both quality
and training programs. Excellent oral and written communication
skills with demonstrated ability to articulate relevant information
and directions in an organized and concise manner Education
Requirements High School diploma or equivalent required.
Keywords: Cooper University Health Care, Passaic , PATIENT ACCESS NAVIGATOR II, Administration, Clerical , Cherry Hill, New Jersey
