Practice Operations Coordinator - Fishkill, NY

Company: Optum
Location: Fishkill
Posted on: June 30, 2025

Job Description:

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Optum has an immediate opening for a friendly, patient focused and detailed oriented Practice Operations Coordinator to join our team. The Practice Operations Coordinator is responsible for the completion of set processes and protocols relating to front desk, scheduling and administration. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: This is a 40-hour work week to be determined by the supervisor. Monday through Friday between the hours of 7:00 am to 4:00 pm Location: 600 Westage Drive, Fishkill, NY 12524 (primary location) 60 Merrit Boulevard, Fishkill NY 12524 1 0 Cranberry Drive, Hopewell Junction, NY 12533 Primary Responsibilities: Provide excellent customer service Support practice operations team, including front desk personnel, with staff coverage plans, scheduling and float coverage Practice location responsibility for office supply ordering, organization and distribution Practice location mail and delivery communication and support Must possess strong interpersonal skills to communicate effectively with patients, co-workers, Management Staff, and Physicians Assist with staff scheduling and assist manager as needed Demonstrate professionalism in appearance and actions with patients, staff, Physicians and Administrators at all times Maintains confidentiality of patient information Provides accurate information so that all departments may view and print the schedule for the appointments daily, and maintains open communication regarding schedule changes Greets patients, family members and guests with a friendly smile Assists patients with signing in and completing registration Enters and scans patient’s demographic and insurance information into Epic Verifies insurance eligibility and benefit information; informs patients of insurance benefits Collects co-payments and patient balances Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages Other duties may be assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED or higher 1 years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records 1 years of experience using electronic health record Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word) Access to reliable transportation & valid US driver's license Ability to travel to offices listed below 600 Westage Drive, Fishkill, NY 12524 (primary location) 60 Merrit Boulevard, Fishkill NY 12524 10 Cranberry Drive, Hopewell Junction, NY 12533 Preferred Qualifications: Experience working with EPIC Knowledge of Medical terms Knowledge of insurance carriers and managed care plans Soft Skills: Ability to work independently and maintain good judgment and accountability Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Demonstrated ability to work well with health care providers Strong organizational and time management skills Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO RED

Keywords: Optum, Passaic , Practice Operations Coordinator - Fishkill, NY, Administration, Clerical , Fishkill, New Jersey